What we do

We'll provide an appropriate response when:

• There's a serious concern for the welfare of a child
• There's a request or an apparent need for a child to be accommodated by the local authority
• An AMHP assessment is required in respect of a compulsory admission to psychiatric hospital or assessment as a result of a S136 ‘arrest’
• A vulnerable adult is subject to unacceptable risk that can only be reduced by the emergency provision of a service normally provided or arranged by the department
• No other 'appropriate adult' can be found for the purpose of a Police and Criminal Evidence Act (PACE) interview
• Any other crises that, in the opinion of the social worker on duty, warrants a response from the team

• Child protection
• Safe and well checks
• Unaccompanied children
• Missing children
• Safeguarding referrals
• LADO referrals
• Work with parents, breakdown in relationships
• PACE beds

• Mental Health Act 1983 as amended 2007 – assessments, admissions
• Mental Capacity Act 2005
• Safeguarding referrals – assessments, interventions, placements.
• Appropriate adults
• Information and signposting
• Role in meeting care and welfare needs – increasing/providing care packages and hospital admission avoidance

• Manage a crisis until the next working day
• Review all available information
• Discuss with colleagues the concerns, issues, presenting needs
• Identify the risks NOW and BEFORE
• Identify the increased/reduced risks if no action is taken
• Consider the wider picture
• Intervene

• Telephone discussion
• Where an open case – information will be passed to the allocated worker and team
• Referrals to daytime services for next working day response
• Immediate referral to alternative services eg housing, CRHT, women's aid
• A visit/assessment eg home, police, hospital

• Monday - Thursday 4:45pm - 8:45pm
• Friday 3:45pm - 9:30am Saturday morning
• Saturday 9am - 9am on Sunday morning
• Sunday 9am - 8:45am Monday morning

We also cover bank holidays.

Our cross-border protocol agreement with Telford and Wrekin Council ensures that if a Telford resident is in need of ESWT/social services input in Shropshire, then Telford's Emergency Duty Team (EDT) will provide the intervention and vice versa, ie if a Shropshire resident is within the Telford and Wrekin local authority area it's Shropshire ESWT’s responsibility to provide a response.