Contact the benefits service
Access online
The easiest way to make a claim, advise us of a change in circumstances, upload evidence, and view your notification letters is through our online system
If you can't find the information you need on your online account or our web pages, please use the contact form below.
Contact us
Please note that we are currently working with the supplier to address the accessibility issues in this form.
Contact option for landlords
Please note that we are currently working with the supplier to address the accessibility issues in this form.
Phone lines are open weekdays as follows:
Monday and Thursday: 8:45am - 5pm
Tuesday, Wednesday and Friday: 1pm - 5pm
You can call the Benefits team on 0345 678 9002 to speak to us or request a claim form.
- Select option 1 to make a payment
- Select option 2 for overpayments
- Select option 3 for the Benefits Service
Please note: at times we experience a high volume of calls so your call could be held in a queue, but answered as quickly as possible.
Occasionally it may become necessary for our phone line opening times to be temporarily altered at short notice. On such occasions a recorded message on this number will provide details of the temporary opening times.