Missed collections

Report it

If your recycling, rubbish or garden waste isn't collected as expected you must report your missed collection to us within two working days by using our service portal or calling 0345 678 9007.

Before you report a missed collection please check:

  • That your containers were out on the right day
  • That your containers were out by 7am
  • That your containers were out in the correct place
  • That your lid was closed and no extra waste was next to your bin
  • That the correct waste was in the containers

We'll investigate the incident, and if your collection has genuinely been missed we'll come back and collect it within two working days. Please leave the container out in this time period for a potential return. There will not be a call-back to confirm what action (if any) will be taken.