You said, we did...

I'm trying to understand what bands there are and how these work - it's difficult when navigating when I don't understand how the process works. 

We've added more information on the ‘How is SEN funded in schools’ page of the local offer which now explains the different increments in banding levels for GSP/EHCP, and the total amount a school should be spending on a child’s provision depending on their banding. 

We've added a sentence to the All In page of the local offer... 'You may have already applied and simply forgotten your All In membership number. If so, you can always email us at ShortBreaks@Shropshire.gov.uk to check to see if your child is already a member.' 

Health colleagues informed us that there was a review of the SEND health services and the LAC Children Health Team isn't on the local offer.

We worked with colleagues in the LAC Childrens Health Team to draft some content around what this service offers and this has been added to the local offer. 

The education section doesn't currently link to the Preparing for Adulthood (PFA) section.

We've added a link to the PFA section in the education section.  

I was trying to find help with finances and food bank referral as my children only live with me part time. I don't get any state benefits so was looking for help with cost of living, nappies etc.

We've added information about cost of living help to the family support section. This information includes help for those worried about money, food, energy, and a specific section for families and carers.

This section has been updated with additional information, including links to:

• Benefits and help for disabled people
• Citizens Advice Shropshire - free, independent, confidential and impartial advice to everyone on their rights and responsibilities
• Department for Work and Pensions - government advice on employment, benefits and pensions
• A4U - action, advice and advocacy from a local perspective
• Family Fund - helping disabled children through grant funding
• Disability Living Allowance – find out how to claim for a child under the age of 16
• Carer’s allowance – find out what you may be entitled to if you care for someone
• Access to work fund Turn2us

The introductory paragraph has been extended to explain that family support comes in many forms and that some helpful forms of support have been gathered together on this page, but the Family Information Directory is also listed as a comprehensive list. The DCT and early help are now included in the main links on the page.

The 'Early years support (age 0-6)' page has been amended to refer to funded childcare to avoid any confusion about what is available.

Yes of course, we've added the contact details of the SEN team to the local offer pages, along with contact details of other useful services.

Can the search bar for the local offer be at the top of the webpage?

That’s great to hear, we are working with parents on changing the home page, so that it's easier to access the information parents want.

We're working with parents on changing the homepage so that it's easier to access the information parents want.

I've looked at other local offer sites and like the use of photos of the services; it makes the page relatable

Who manages your local offer Facebook page? Can you develop this area?

We now have regular posts on the local offer social media pages, covering both Facebook and Twitter/X. We've increased the number of likes for both pages and have seen a considerable growth in engagement with parents. Partners are also contacting us via social media requesting that their events are promoted via the site.

We've removed the video from the homepage and have commissioned the production of a Shropshire local offer introductory video.

We've updated the feedback page so that customers now click on a big green button to be automatically diverted to email the local offer.