For general enquiries or help about a service you want to receive or are currently receiving, please or use our 'How to contact us' page or search the website for the service you require.
Contact details and forms on this page are for formal requests made under the Freedom of Information Act or Environmental Information Regulations only.
Make a freedom of information request online form
Please use the online form if you wish to make a formal request for information under the Freedom of Information Act or Environmental Information Regulations. Please state clearly what information you are requesting and supply your name and postal or email address. You don't need to say why you want the information, although it might help us to find the information you require if you do.
A lot of information is supplied free of charge, but sometimes you may have to pay a fee. This could be to cover costs such as photocopying or postage. You'll be told in advance if a fee will apply. You can also request access to information by:
- Printing and completing our request form and posting it to us (contact details on this page)
- Visiting your local customer service point in person
- Phoning 0345 678 9000
If you're looking specifically for information about yourself, our 'request information about you' page tells you all you need to know. If the information you want is about the environment, please look at our Environmental Information Regulations page.