Introduction to the team

Shropshire Carers is a dedicated carer support team within Shropshire Council, providing information, advice and support to adult family and unpaid carers. 

Our vision is to enable carers to live their best lives by providing timely and quality information and support.  

These are our Shropshire Carer values – the things we believe are important in the way we live and work...

  • Localities based - having a strong identity and local presence in Shropshire
  • Community focused - understanding and making the most of what's within our communities
  • Digitally confident - recognising the benefits of digital technology, building the confidence of others and using it to connect and engage
  • Person centred - understanding the person we're working with and always providing support with them at the centre of our thinking
  • Strengths based - focusing on strengths not deficits
  • Embracing and welcoming diversity - embracing a culture of inclusion
  • Co-produced - working alongside people with lived experience to ensure services and activities are well designed and effective
  • Listening and responding - demonstrating active listening and reflection​

We're not a time-limited service and may be working with individual carers for a short time or for longer periods, and carers may dip in and out of our service depending on their individual needs. 

Our service offers carers:  

  • One-to-one support - we work with you to explore the options available to you as a carer
  • Information and advice – personalised for you
  • Support line providing a listening ear (see details below)
  • Signposting or referral to specialist advice and support, eg benefits advice, advocacy
  • Regular contact to check on your wellbeing
  • Local carer peer support groups – virtual and in the community
  • Events and activities
  • Carer register – a means of sharing important information quickly with you by email or text. With enrolment to the carer register, you'll also receive a carer ID, an emergency plan and a free five-part email course delivered by Mobilise Online digital support for carers
  • Hospital carer support practitioner available to support you while the person you care for has been admitted to hospital 
  • Assistance with planning ahead – the right information at the right time
  • Information and training workshops – a calendar of activities that you join

Carers can self-refer, and we also accept referrals from statutory, voluntary, and community sector organisations.

Contact the Shropshire Carers support line on 01743 341995, operating Mon-Fri 9am-5pm (Tues until 7:30pm, Sat 9:30am-midday) or email