Carers' feedback

Shropshire Carers Support team want to hear the voices of unpaid and family carers in Shropshire. We want carers to have more opportunities to get involved in shaping services and support throughout health and social care.

The carer feedback form will give carers and their representatives a means of feeding back their experiences with the whole health and social care sector, including community and voluntary sector organisations and groups.

We want to hear about what's working well and what may need improving so that we can share ‘best practice’ across the whole of Shropshire, and send the feedback of poor experiences to the relevant support area, eg primary care, hospital trusts or adult social care, for them to look at how they can improve that area of their service.

This isn't a complaint form – all complaints should be should be directed to the relevant department within each separate organisation for action and response. 

The feedback will be classified under themes, eg waiting lists/times, and sent to organisations to help them look at how their service runs and to consider improvements that will make a difference to the people using that service. A report will be posted quarterly on these pages on the outcomes of the feedback. Individual situations and requests won't be responded to.

For people who don't have access to online forms who would like the opportunity to tell us about their experience, paper copies can be requested through the Shropshire Carers Support team. Help can be given to complete feedback via the telephone. You won't have to give your full name/contact details unless you'd like to. 

Shropshire Carers Support team contact details are: 01743 341995 (Mon–Fri 9am till 5pm), (Tues until 7:30pm, Sat 9:30am-midday).