Council tax Support if you can't pay

Support organisations

If you run into financial difficulties, or are worried about debt and paying your bills, or just need some advice and support, there are a number of organisations that offer free help and impartial advice.

All of the services listed below are free, confidential and hold a standard accredited by the Money Advice Service.

The Citizens Advice Bureau 

Citizens Advice offers free, independent, confidential and impartial debt advice through its webchat service:

Phone: 03444 99 11 00

StepChange debt charity

StepChange helps change the lives of thousands of people every week. Its expert advice is impartial and personalised to each individual situation:

Phone: 0800 138 1111

Money Advisor Network

The Money Adviser Network offers free telephone debt advice backed by Money Helper. Provide your contact details in confidence and we’ll connect you with a qualified and regulated money advice provider so you can get back on track:


National Debtline

National Debtline has helped millions of people with their debts. They’ll talk you through options and give clear advice on how to take back control:

Phone: 0808 808 4000

Debt Advice Foundation

Debt Advice Foundation is a national debt advice and education charity offering free, confidential support and advice to anyone worried about debt:

Phone: 0800 043 4050

Financial Wellness Group

The Financial Wellness Group provides free advice and solutions for people struggling with money, debt and budgeting. It has 27+ years’ experience supporting people to find a route to become debt free:

Phone: 0161 518 8285


Payplan provides the debt advice and support to enable you to take charge of your finances and focus on living again:

Phone: 0800 280 2816

Business Debtline

Advice for businesses on debt management:

Phone: 0800 197 6026

Need help from us?

If you are struggling to pay your council tax, please do contact us.