Ways to contact us

Online

Our website has a wide range of information about our services, and a number of ways for you to do things online. You can use our menu or our search bar to find what you need quickly at any time of day.

Normal contact centre opening hours

Monday to Friday: 9am to 3pm

Shropshire Local

If you would like to speak with someone in person, you can visit one of our Shropshire Local locations, where our friendly, trained advisors can assist you with accessing council services through both self-service and assisted self-service options for tasks such as:

• Benefits
  
• Council Tax
  
• Concessionary Travel
  
• Blue Badge
  
• Parking
  
• Welfare Support
  
• Housing Options and Homelessness 
  
• HomePoint
  
• Payments (card only)
  
• Household waste services

It will help to bring with you any relevant paperwork and reference numbers. Along with your national insurance number, proof if ID and address if making a new application. 

We only accept card payments at Shropshire Local.

Social care emergencies

For out of hours that cannot wait with an acceptable level of risk until the next working day please call the Emergency Social Work Team on 0345 6789040.