Aims to: Introduce managers to the principles of understanding conflicts, how they arise, and how they can be managed and prevented.
The session explores different ways people react to conflict and how this can impact relationships in your team and introduces managers to the skills & knowledge required as a starting point for identifying issues earlier and dealing with conflict more proactively.
Learning objectives: By the end of this session learners will have had the opportunity to:
- Consider what conflict means
- Identify the potential signs of conflict
- Consider who in your team may be in conflict & possible reasons why
- Discuss and consider options available to resolve conflict
- Explore examples of prevention methods to help avoid future conflicts
- Consider the steps required to having that “Difficult Conversation”
Audience: Team leaders and managers in health, care & other services