Booking system FAQs

How will I make a booking?

You'll be able to book a slot up to six days in advance of your visit. In many cases you’ll be able to book on the same day.

Vans and trailers will be able to book a 30-minute slot on weekdays, or a 60-minute slot at weekends.

You can book:

  • No more than six days before your visit
  • Two visits at the same time - these could be on the same day or in the same week

If using a hired vehicle, please provide the vehicle registration prior to booking a slot. If you're unable to do so, please enter ‘Hire Van’ in the vehicle registration field.

How often can I book?

Vans and trailers will be limited to 12 visits per year. If you need more visits please contact our waste team at wastemanagement@shropshire.gov.uk - further visits may be possible depending on the circumstances.

I pay my council tax to Shropshire Council – can I use recycling centres in other areas?

For trailers or larger commercial vehicles:

  • Households under Shropshire Council can only use Shropshire centres
  • Telford and Wrekin households only can apply for and use e-permits at Telford and Wrekin centres OR book to visit a Shropshire Council centre

Residents from other neighbouring council areas aren’t able to visit Shropshire Council's recycling centres.

I'm not a Shropshire resident but need to clear the home/property of someone who lives in Shropshire (eg a relative who has passed away). Can I do this?

Yes, you’ll need to bring proof of their address with you, e.g. council tax or utility bill.

I’ve booked an appointment, but now can’t make it. Can I change it?

Yes there will be a link via the email confirmation.

What if I need to cancel my booking?

The confirmation you receive will include a link to cancel your booking. As soon as you cancel, the slot will become free for someone else to use.

I don’t have access to the internet – can I still book an appointment? 

The quickest way to apply for a HRC slot is via our website. If you have an email address, you can simply go online and complete your application there. 

Customers who don't have an email address or are unable to access the internet can still apply by calling our Customer Service Centre on 0345 678 9007 between 9am and 3pm, Monday to Friday.

Please keep in mind that during busy periods you might experience longer wait times.

When was the booking system introduced?

The booking system was introduced on 4 November 2024 with the aim of saving Shropshire Council money by reducing the amount of trade waste and waste from outside Shropshire brought to the centres.

Do cars need to book?

No. Since 17 February people visiting one of our five recycling centres by car no longer need to book in advance, but may be asked to show proof that they live in Shropshire.

How much has the booking system cost Shropshire Council?

There has been no cost to Shropshire Council for implementing the Household Recycling Centre booking system.  Our contractor Veolia has covered all costs of the software, which they use in other council areas where they are similarly contracted to operate booking systems. They have also covered the costs of hardware and equipment and have carried out training of their staff.

Equally, there is no ongoing cost for Shropshire Council to operating the software or hardware, which belongs to Veolia, and which they use across many contracts.

What are the restrictions on vans and trailers?

Vans and larger trailers are required to book to visit the recycling centres, please visit van and trailers for further information.