Report a highways fault or concern
With over 5,000 kilometres of roads, cycleways, footpaths and verges in Shropshire, it isn't possible for us to inspect all of the network all of the time. You can help us by reporting any maintenance problems you see using our online service.
It's important to provide accurate details of the problem, including:
- What the problem is
- Where it is located
- When you noticed the problem
- Your name and contact details
Exceptions
For highway defects within the Telford and Wrekin area only telephone 01952 384000 or visit their website.
The following roads in Shropshire are maintained by National Highways. For general enquiries, contact their office on 0300 123 5000 or email ha_info@highways.gsi.gov.uk
- M54 whole length
- A5 Preston Island (junction with A49 north of Shrewsbury) to county boundary Chirk
- A5 Shrewsbury to Telford
- A49 south of Shrewsbury by-pass
- A483 south of A5 Roundabout Oswestry Mile End to Llanymynech
- A458 west of Shrewsbury bypass
You can also view roadworks taking place on the roads maintained by National Highways on their website.
Office opening hours
- Monday to Thursday 8am to 5pm
- Friday 8am to 4pm
What happens next?
All reports will be responded to within seven to ten working days. For urgent problems we aim to visit the site within 24 hours. For non-urgent problems it may be more cost effective for the inspection to be delayed until a member of the local highway maintenance staff is near the area.
Emergency problems
If the problem is urgent, please telephone 0345 678 9006 (Highways Customer Services).
Problems notified to us online over the weekend will not normally be read until Monday morning.
Status notification descriptions
When you tell us about a highways network issue using your My Shropshire account you can see how work is progressing as a 'status update' when you're logged into your account. We also let you know when the status changes.
Currently the only statuses you can see are 'in progress' or 'closed', so while we're working to improve this, here is some information to help you understand what these might mean.
In progress
A status of 'in progress' suggests that the problem is either:
- Waiting for a technician to inspect it, or
- Has been inspected and a work order has been issued to get it fixed
Potential defects are normally inspected within 48 hours and will be inspected as soon as possible if they represent a potential emergency. On inspection, problems are assessed for their severity and scheduled for repair based on the risk that they represent.
Closed
A status of 'closed' could mean several things:
- A repair has been completed
- The assessment has determined that no action is required because the problem isn't significant enough to meet our threshold for maintenance work
- The assessment has determined that while work is needed, the problem can be left until programmed maintenance work at the location is carried out. While the location may not be in the programme of works for some time, the problem itself will continue to be monitored through routine maintenance inspections to ensure that if it deteriorates further remedial action can be taken sooner
- The assessment has determined that the problem isn't our responsibility to rectify. In this case, the Highways team will notify the responsible authority to advise them of the problem
We'll soon be providing a more detailed notification which will be available in your My Shropshire account explaining which of these approaches has been taken. In the meantime, if you'd like further information on your enquiry, please contact us on 0345 678 9000.