Street care and cleaning Report a faulty streetlight or illuminated bollard

Faults with street lights are usually caused by the failure of the lamp or another electrical component. They can also be caused by the failure of the electrical supply, vandalism or accident damage.

Please provide us with as much information as you can in order to help us locate the problem.

What information do we need?

It'll help us respond to the fault if you have the following information to hand:

  • Name of the road the street light illuminates
  • Town or parish name
  • Lamp number - located on a label fixed to the lamp column
  • Location - eg outside houses 62/44, or opposite etc
  • Type of fault - eg not lit, on all day, flashing on and off, flickering, very dim etc

While the majority of lights are our responsibility, some are maintained by town or parish councils. If this is the case we'll pass the report on for you.

Street furniture on trunk roads are however, the responsibility of Highways England – the following roads in Shropshire are maintained by them:

  • A5 Oswestry to Telford
  • A483 Oswestry to Llanymynech
  • A458 Shrewsbury to Welshpool
  • A49 Shrewsbury to Ludlow

Faults on these roads need to be reported to them via their website or customer services on 0300 123 5000.

What you don't need to let us know about

Due to part-night lighting being implemented in Shropshire, some street lights will not be activated during the hours of midnight to 5:30am. Following the clocks going forward in March or back in October, it can take up to two weeks for the timing mechanism within the lamp posts to reset. During this time, the street lights may be operating slightly earlier or later than expected. You don't need to report this as it will correct itself.

Report a faulty street light or illuminated bollard

For emergencies, such as exposed wires or if the light has been struck by a vehicle, and where the incident may put members of the public at risk, please report the incident on 0345 678 9006.

To report a faulty street light or illuminated bollard that is not an emergency, please select the 'report it now' button.

When will repairs be completed?

We aim to repair faulty street lights within five working days. Priority is given to dangerous faults which may put members of the public at risk and are normally made safe within two hours.

If a faulty light is caused by a problem with the electricity supply we’ll refer it to the electricity supplier. It might take 25 working days for them to fix the fault, depending on their commitments at the time.