EHCP Team

EHCP Team contact details

• EHCP Team email address: EHCPTeam@shropshire.gov.uk
• EHCP Team phone number: 01743 254267 (Mon-Weds 8.45am-5pm, Fri 8.45am-4pm)
• EHCP Team postal address: EHCP Team, Shropshire Council, The Guildhall, Shrewsbury, SY3 8HQ
  
  06/10/2025 - Please note that we are currently experiencing a high call volume and also email traffic is heavy at present. Whilst we want to be responsive, contact with the team may be delayed and for that we apologise. Our usual 5 working day response times, could lengthened by up to 8 working days. 
  
  

What are the EHCP Team responsible for?

The EHCP Team (previously known as the SEN Team) is responsible for delivering the statutory duties of Shropshire Council relating to special educational needs and/or disability for children and young people aged 0 to 25.  

The EHCP Team works collaboratively with colleagues across education, health and social care, parent, carers and young people and with the voluntary sector to improve the outcomes for Shropshire children and young people with SEND.

Roles of the team include:

• Processing new requests for education, health and care needs assessments
• Requesting advice for education, health and care needs assessments
• Reviewing the advice received to determined in an education, health and care plan is required
• Writing and issuing education, health and care plans
• Consulting with education settings for placement
• Reviewing, amending and ceasing education health and care plans 

Once a child or young person has an EHCP, the EHCP Team will continue to be involved with the maintenance of it until it ceases, or the young person becomes 25.

Who is in the EHCP Team?

The EHCP Team Manager is Annie Williams.  The team consists of four Senior Case Officers, twelve Case Officers and four Annual Review Case Officers.  We also have an additional Annual Review Recovery Team (ARRT) with a Senior Case Officer and three Annual Review Case Officers. We also have a Tribunals Officer, Roger Wardle.

Contacting the EHCP Team 

We are aware that there are frustrations around communications with the EHCP Team.  We want to be responsive, but due to the volume of emails, phone calls that we get, we are struggling to keep up with answering call and getting back to you as quickly as we would like.

You will be aware that the phone lines are closed on a Thursday, and this is to allow Case Officers to focus on important priorities, such as writing EHC Plans, so please avoid calling on that day, or this will add to your frustration. 

To manage the incoming information requests, our preferred method of communication is email initially. It could put ‘PARENT’ in the subject line, and then Case Officers can readily search their in-box and make those emails a priority. 

If you are aware of your child's Case Officer please direct your email directly to the Case Officer.  There is no need to also copy in the EHCPTeam@shropshire.gov.uk email address.

If you are not sure of your child's Case Officer you can find this by looking at our Case Officer Allocations List. If you are still not sure, please email EHCPTeam@shropshire.gov.uk and we can confirm who your Case Officer is. 

Our standard operating model is for email to be replied to within 5 working days but this is more likely to be 8 working days due to the very heavy demand at present. If your email remains unanswered after 8 working days, you can forward to the next person within the escalation process*. 

*Case Officer – Senior Case Officer – Team Manager – PEP/Preventative Lead 

Case Officer - Listed on the Case Allocations List
Senior Case Officer - Listed on the Case Allocations List
Team Manager - Annie Williams (annie.williams@shropshire.gov.uk)
PEP/Preventative Lead - Lisa Taylor (lisa.taylor@shropshire.gov.uk)

The suggested naming convention here would be to add 'ESCALATION' to the subject line of the email. This is clear to us then, that there is not a 5-day tolerance and a reply is expected by the requester.

If an enquiry is about a response for an Annual Review, then you can use the Annual Review email account for those specific queries: senannualreviews@shropshire.gov.uk

When will you be contacted during an assessment?

In Shropshire we have introduced Touch Point which sets out important stages of an education, health and care assessment, where key decisions are made and where you will be contacted or invited to meet with professionals. You can also find out more about Touch Point on the SENDIASS website.  

Shropshire SEND Local Offer

The SEND local offer is a single place for information, services, and resources for children and young people aged 0-25 with special educational needs and/or disabilities, their families, and the practitioners who support them.

• SEND Local Offer email address: local.offer@shropshire.gov.uk
• SEND Local Offer phone number: 0345 678 9063
• SEND Local Offer website: www.shropshire.gov.uk/localoffer
  
• SEND Local Offer Facebook