Not happy with the outcome?

If your problem persists or you're not happy with the way your complaint has been dealt with locally, you can complain to the relevant ombudsman. You have the right to forward your complaint to the Parliamentary and Health Service Ombudsman to look at who will make a final decision on unresolved complaints about the NHS in England. This organisation is independent of the NHS.

For more information, call 0345 015 4033 or visit the Parliamentary and Health Service Ombudsman website.