Trading standards Advice for consumers

Consumer advice and information in Shropshire is provided by the Citizens Advice consumer service.

This service works in partnership with us in offering clear, practical, first-level advice and information on a wide range of consumer issues.

More complex problems or complaints requiring further investigation or assistance are referred to Trading Standards or other advice services in accordance with an agreed protocol.

Visit the advice guide webpage or call the Citizens Advice consumer helpline on 0808 223 1133. The number for Welsh speakers is 0808 223 1144. The number for the Scams Action line is 0808 250 5050

Calls are free from mobiles and landlines. The helplines are open Monday to Friday 9am to 5pm.

You can also submit a request for advice to The Citizens Advice consumer service through the online form on their website.