Family Information Service

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The Family information Service (FIS) is here to give families the information and resources they need to help their family life run a little smoother. We can help with anything and everything to do with family life, whether that's something for parents or something for children and young people. We're a free, universal service so anyone can use us. If you have a question, we're likely to be able to help find out information on services of support or resources, and we have some great tools for practitioners to be able to provide families with information themselves.

We can provide information on a wide range of topics, such as:

  • Finding and paying for Ofsted-registered childcare, including childminders, day nurseries, 
    pre-school playgroups, out of school clubs and holiday clubs
  • Local baby and toddler groups
  • Parenting support for understanding your pregnancy, your child/teen, their sleep, their mental health
  • Events, clubs, activities and fun things to do in the school holidays, for all ages
  • Special educational needs and disabilities (SEND)
  • Family finances and the cost of living
  • Family support such as relationships, bereavement
  • Physical health, emotional wellbeing and mental health support
  • Family relationships

There are several ways in which the FIS provides information, advice and support, including digital channels, face to face and through a dedicated helpline.

FIS telephone helpline

The FIS telephone helpline is available:

  • Monday: 9am to 6pm
  • Tuesday to Friday: 9am to 3pm

Families can call the helpline and speak to a trained advisor who can undertake research and pull together tailored information, which can be emailed or posted out to the family.

Call 01743 254400.


The FIS has a dedicated email address to send through requests for information and enquiries. This mailbox is monitored throughout the day. The emaiI address is

Online family information request form

Our online family information request form enables families to select topics of information they're interested in to help and support their family. This includes subjects such as:

  • Childcare and children's activities
  • Family relationships
  • Health and wellbeing
  • Support needs
  • Safety
  • Family finances and homes

Social media

You can find lots of useful info, events, activities and things to do on the FIS social media pages, so make sure you tell parent carers - and follow along yourself to keep up to date with news. You'll find us on:

Online Family Information Directory

Our Family Information Directory features information about local, regional and national services, groups, events and activities. It's searchable via category, area, distance from a specific postcode and age. We can also curate specific lists for practitioners and families. Some of our most popular lists are:

  • Parenting workshops and courses
  • School holiday clubs
  • Early help and community drop-in sessions
  • Carer and toddler groups
  • Rhyme time sessions at the library

If you spot any records which are out of date or missing, please let us know by emaiIing

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