Support services | Shropshire Council

Our outreach housing support team is available to support vulnerable households struggling to manage or set up a tenancy and for those who require housing advice within the community.

The support team aims to encourage people to develop their skills, confidence and ability to look after their tenancy and finances to live independently in their home.

Support is provided to Shropshire residents through drop-in sessions, one to one visits and phone calls offering support, advice and guidance.

The support on offer can include:

Home and tenancy - how to avoid eviction, finding a new home and setting up utilities
Finance and budgeting – develop skills to manage debt and bills, maximise benefits, and understand income and expenditure
Maintaining safety and security in the home – understanding how to be safe
Living skills in the home – Identify needs and develop skills to look after the home to prevent tenancy breaches
Accessing community services - referring and signposting to local community groups and services
General health and well-being – enabling you to identify health barriers which may impact your tenancy, and understanding the need to refer and engage with specialist services

For more information about our Floating Housing Support team, email housingsupport@shropshire.gov.uk

How to receive support

Our team works closely with our Homelessness Prevention Team, who work with people at risk of homelessness by providing housing advice, and by working with both tenants and landlords to try to keep people in their homes. If you have a homeless application and working with the Homelessness Prevention Team, they may ask for your consent to refer you so we can assist you with your homeless application.

For households in temporary accommodation, referrals will be identified and made by the Temporary Accommodation housing support team when required.

For more information about move on support and useful links, view our move on support booklet.

Drop in sessions

Housing support drop-in sessions are held throughout Shropshire, anyone is welcome to attend to receive housing support and guidance. There is no need to pre-book.

Location of drop in: Barnabas Church Centre, Shrewsbury SY3 7DN
Date/time: Tuesdays 9:30am to 11:30am

Location of drop in: Helena Road Community Centre, 20 Hamlet Rd, Ludlow SY8 2NP
Date/time: Every Wednesday from 9:30am to 1:30pm

Location of drop in: Market Drayton Library, 51 Cheshire Street TF9 1PH
Date/time: Tuesdays from 2 March at 9:30am to 1:30pm

Location of drop in: Mayfair Centre, Easthope Rd, Church Stretton SY6 6BL
Date/time: Every Thursday from 9:30am to 1:30pm

Location of drop in: Oswestry Library, 9 Arthur St, Oswestry SY11 1JN
Date/time: Thursdays 9:30am to 1:30pm

Location of drop in: The Lantern, Meadow Farm Dr, Shrewsbury SY1 4NG
Date/time: Every Friday (other than 27 February) from 9:30am to 1:30pm

Location of drop in: Whitchurch Library, Unit C, St Mary's Arcade 13-17 High Street Whitchurch Shropshire SY13 1AX
Date/time: Thursdays 9:30am to 12:30pm (every two weeks from 12 March 2026)

Additional information

Money Advice Information to help you with budgeting and debt
Benefits section for information on Discretionary Housing payment (DHP) providing short term financial support to help with rent or housing costs
Welfare Support if you are struggling to meet some of your essential living costs.

If you are a tenant of a Social Housing landlord you can contact your neighbourhood officer for support, they may be able to offer internal services such as money advice and or tenancy sustainment.

If you are homeless or at risk of homelessness contact the housing options team on:

Telephone: 0345 678 9005 (normal workings hours are 8.45am-5pm Monday-Thursday and 8:45am-4pm Friday. Emergency out of hours support available outside of these hours, on weekends and bank holidays)
Or by email: housingoptions@shropshire.gov.uk (please confirm your full name, date of birth and current address, or care of address when emailing us). Please note that this inbox will not be monitored outside of normal working hours.