CPI: Verbal Intervention Training - 3rd Edition™

New customers
To determine whether CPI Verbal Intervention Training - 3rd Edition™ is suitable for your needs please contact joint.training@shropshire.gov.uk. We will then work with you to complete a Training Needs Analysis which will enable us to determine the appropriate level of training for your service. Once this process has been completed, you will be able to apply for course places.

CPI Verbal Intervention Training - 3rd Edition™ 

This course is recommended for staff who work in environments that require safe responses to escalating behaviours, but not restrictive or physical intervention techniques.

The course consists of two stages:

  • An e-learning programme taking approximately 2.5 hours - this is completed at a time and place to suit the learner, followed by
  • An online (Zoom) 2.5 hour instructor-led session to review and consolidate the learning.

Your place will be confirmed approximately four weeks before the event date and at that point you will also receive an email from the CPI which will include your link to the e-learning programme.  Please note that the e-learning programme must be completed prior to attending the instructor-led session. 

Programme Objectives:  Participants will learn how to:

  • Use the philosophy of Care, Welfare, Safety, and Security and a person-centred, trauma-informed approach when responding to a person in distress.
  • Interpret distress behaviours and address the cause of the behaviour to de-escalate the situation.
  • Assess risk of behaviour using the Decision-Making Matrix and identify preventive strategies to mitigate risk.
  • Identify and respond appropriately to various levels of crisis behaviours.
  • Manage their emotional responses to distress behaviour.
  • Use communication skills to be supportive and strengthen interventions to de-escalate potential conflict situations.
  • Use directive strategies when verbally intervening to de-escalate defensive behaviours.
  • Use the Decision-Making Matrix in the moment of Risk Behaviour to determine safety interventions that represent a reasonable, proportionate, least restrictive, and last-resort course of action.
  • Use verbal and environmental non-restrictive safety intervention strategies to maximise safety and minimise harm in situations where behaviour presents an imminent or immediate risks of harm to self or others.
  • Apply a process for support and learning at the end of a crisis situation.

Facilitators: Accredited Crisis Prevention Institute® trainers

Target: Staff in environments that require safe responses to escalating behaviours, but not restrictive or physical intervention techniques..

Please note: It is not appropriate to attend this training after a waking night shift

If you are applying for a course within five working days of the course date we strongly recommend you follow up by contacting the Joint Training Team (see contact details below) to check on availability and to ensure your application is processed and you receive the joining instructions in time.

If you have any difficulties when completing the online form please do not hesitate to contact Joint Training and we will be happy to help.

Date
Start Time
End Time
Location
Online
Price
Group 1
£54.00
Group 2
£66.00
Group 3
£0.00
Availability
9th Jan full- further dates available
Date
Start Time
End Time
Location
Online
Price
Group 1
£54.00
Group 2
£66.00
Group 3
£0.00
Availability
Available
Date
Start Time
End Time
Location
Online
Price
Group 1
£54.00
Group 2
£66.00
Group 3
£0.00
Availability
Available
Date
Start Time
End Time
Location
Online
Price
Group 1
£54.00
Group 2
£66.00
Group 3
£0.00
Availability
Available
Date
Start Time
End Time
Location
Online
Price
Group 1
£54.00
Group 2
£66.00
Group 3
£0.00
Availability
Available