The role of the enforcement officer

Civil enforcement officers (CEOs) will cover all parking restrictions existing both on-street and in car parks throughout the county where there are restrictions in force. They'll be trained to be sensitive to customer needs, but to carry out enforcement fairly. They will play a key role in the enforcement of both on and off-street parking in the county. They will be, for many, the first and only point of contact a motorist will have with Shropshire Parking Service. This role will carry a number of duties, such as handling issues directly related to enforcement but also to be on hand to help members of the public with queries relating to parking provision.

Additional duties will also include:

  • Checking of all parking machines, signs and lines and reporting faults
  • Reporting abandoned vehicles and other highway issues such as potholes

The on- and off-street environment

Our procedures cover enforcement of both on- and off-street parking regulations.

Off-street car parking

There are a number of car parks in the county for which Shropshire Parking Service will carry out enforcement. Our car parks can be easily recognised by the Shropshire Council logo on the signage within the car park.

Shropshire Parking Service will be responsible for:

  • Ensuring all pay and display machines are fully operational before enforcement is carried out
  • Signs being clearly visible notifying motorists that charges apply and the location of pay and display machines
  • Ensuring motorists are parked in marked bays and are not causing an obstruction to the movement of other vehicles or pedestrians
  • Reporting to the relevant department where maintenance or repairs are required to the grounds or security of the car parks

On-street parking 

The Shropshire Parking Service remit widens to include enforcement of traffic regulation orders which are in force around the county including:

  • Waiting restrictions (double and single yellow lines)
  • Loading bays
  • Disabled parking areas
  • On-street pay and display
  • Motorcycle bays
  • Temporary parking restrictions
  • Restricted zones
  • Pedestrian zones
  • Residents parking