Planning enforcement protocol FAQs

Complaints and compliments

If you are happy or unhappy with our service, then you can contact us directly at

You can feedback corporately either on our website or:

  • Email:
  • Call: 0345 678 9000
  • Write to: Feedback and Insight Team, Shropshire Council, Shirehall, Abbey Foregate, Shrewsbury, Shropshire, SY2 6ND

Physical and verbal abuse towards officers

The council will not tolerate any physical, written or verbal abuse towards its enforcement officers. Where necessary the council will use legal action to prevent abuse, harassment or assaults on its officers.