About Connect on Demand

What's Connect On Demand?

Connect on Demand is a new flexible way to travel by bus. Unlike a traditional bus service, Connect on Demand doesn’t have a fixed route or follow a timetable. Instead, our buses can travel anywhere between bus stops and designated points within the operating zones, where there's not already a scheduled bus service running. With Connect on Demand you can choose the time you'd like to travel by booking your journey through our easy-to-use Connect on Demand app which is free to download from the Apple and Google Play stores, or over the phone by calling 0345 678 9013 (please note this phone line is only available between 10am and 2pm Monday to Friday, excluding bank holidays).

When you’re ready to travel simply book the bus to pick you up from a bus stop or designated point within the operating zone that is convenient for you. Our smart technology will match your journey with other customers travelling in the same direction so you can be picked up along the way.

You can book journeys ‘on demand’ as required or make an advance booking if you are travelling the next day. If you are making an on demand booking, we estimate that it could take anywhere between five and 60 minutes for the bus to reach your bus stop or designated pick-up point, so please take this into consideration.

When and where does Connect on Demand operate?

Connect on Demand has launched in two areas; Zone one will include the villages of Pulverbatch, Longden and Hook-A-Gate, whilst Zone two will operate in the Oteley Road area. The service is planned to be rolled out to other areas and zones in the very near future. Please see the service zone maps for further details.

You can travel between any stops within the boundaries of zones one and two, additionally we have added stops at: Shrewsbury Bus Station, Shrewsbury Railway Station, The Square and Barker Street for you to be dropped off at or collected from to return to the zone. Please note that you cannot travel between these additional stops using this service and will be referred to other local bus services operating to them. 

The service in zone one and two operates Monday to Saturday, between 7:30am and 6:30pm (excluding bank holidays).

*Concessionary pass holders will need to call our booking line on 0345 678 9013 to add their concessionary bus pass number and transfer the account so you can travel for free. Lines are open Monday to Friday, 10am to 2pm.