App-related questions

Once you have downloaded the app and registered for an account, follow these steps to get going:

1. Select your pick-up and drop-off addresses by moving the pin to your desired locations or by typing them in manually. You'll also be asked to confirm the number of passengers who will be travelling.
   
2. The app will take a few seconds to check for available vehicles and connect you with the best one for your journey. To confirm a journey simply click 'Book This Journey'. If there is an alternative local bus service that will get you to your destination, the app will direct you that option instead.
   
3. When travelling with us, our app will work out the bus stop or designated pick-up point that is closest to the location you have provided. This may be a short walk from the address you provided so make sure you check the location in the app. If you have your location services switched on you will be shown a dotted line to the bus stop or designated pick-up location, where you can meet your driver in a Connect On Demand branded vehicle. We’ll also provide the vehicle make and registration number so it’s easy for you to spot the bus.
   

Please be patient during busy periods - Waiting times can fluctuate depending on demand from other users, however we will aim to get one of our buses to your bus stop or designated pick-up point within 60 minutes. If all our buses are busy and you cannot book a journey you will get a message to say that all the seats on the buses are full. If this happens, check back every 10 minutes as our app is run in real time, so as soon as the next bus is available it will show in the app.

If you need to reach your destination by a specific time, we recommend you select an earlier arrival time when booking your journey to take any delays and busy periods into account.