Planning enforcement protocol FAQs

What is planning enforcement?

What is development?

What is permitted development?

What is a breach of planning control?

What is not a breach of planning control?

How to report a suspected breach of planning control

Will my details be kept confidential?

How does the council deal with alleged breaches?

How are cases prioritised?

What are the possible outcomes of the investigation?

When will formal action occur?

What can happen next?

What if a complaint is made about your property or development?

How does the council deal with anonymous or malicious complaints?

Complaints and compliments

If you are happy or unhappy with our service, then you can contact us directly at planningenforcement@shropshire.gov.uk

You can feedback corporately either on our website or:

  • Email: customer.feedback@shropshire.gov.uk
  • Call: 0345 678 9000
  • Write to: Feedback and Insight Team, Shropshire Council, Shirehall, Abbey Foregate, Shrewsbury, Shropshire, SY2 6ND

Physical and verbal abuse towards officers

The council will not tolerate any physical, written or verbal abuse towards its enforcement officers. Where necessary the council will use legal action to prevent abuse, harassment or assaults on its officers.