How does the council deal with anonymous or malicious complaints?

Anonymous complaints

Given the number of complaints we receive and the need to engage with complainants during investigations, we do not investigate anonymous complaints.

Complainant details are entirely confidential and not shared with the alleged breach site owner.

For more information, read about confidentiality.

Malicious and/or vexatious complaints

If we feel that a complaint is vexatious or malicious, with no real planning grounds to substantiate it, there will be no investigation.