Shropshire Council is the local government authority for Shropshire. Our address is: Shropshire Council, Shirehall, Abbey Foregate, Shrewsbury, SY2 6ND.
We collect information from you when you visit our website, when you contact us in writing, speak to us on the phone, by email or any other type of electronic communication, or talk to us face to face.
We collect different categories of information about you. This will depend on the service you want from us or that we need to provide to you. This can be basic personal information, such as your name and address, and in some cases more sensitive data if this is necessary. Additional privacy notices are available, with more information on how individual services are required to process your information in a specific way.
We're fully committed to complying with Data Protection Act 2018 legislation, including the UK General Data Protection Regulation (GDPR), which regulates how personal information is processed.
We comply with the National Opt-Out Policy.
- Email: email@example.com
- Phone: 01743 252179
If you're not satisfied with our response, or believe we're not processing your personal data in accordance with data protection legislation, you can complain to the Information Commissioner’s Office (ICO).
Why we use your personal information
Do you know what personal information is?
Personal information can be anything that identifies and relates to a living person. This can include information that when put together with other information can then identify a person. For example, this could be your name and contact details.
Did you know that some of your personal information might be ‘special’?
Some information is ‘special’ and needs more protection due to its sensitivity. It’s often information you would not want widely known and is very personal to you. This is likely to include anything that can reveal your:
- Sexuality and sexual health
- Religious or philosophical beliefs
- Physical or mental health
- Trade union membership
- Political opinion
- Genetic/biometric data
- Criminal history
How do we use your personal information?
We may need to use some information about you to:
- Deliver services and support to you
- To contact you about additional support or services you may be eligible for
- Manage those services we provide to you
- Train and manage the employment of our workers who deliver those services
- Help investigate any worries or complaints you have about your services
- Keep track of spending on services
- Check the quality of services
- Help with research and planning of new services
How the law allows us to use your personal information
There are a number of legal reasons why we need to collect and use your personal information.
Generally we collect and use personal information where:
- It's necessary to perform our statutory or public task duties
- It's necessary to protect someone in an emergency
- It's required by law
- You, or your legal representative, have given consent
- You've entered into a contract with us
- It's necessary for employment purposes
- It's necessary to deliver health or social care services
- You've made your information publicly available
- It's necessary for legal cases
- It's to the benefit of society as a whole
- It's necessary to protect public health
- It's necessary for archiving, research, or statistical purposes
If we have consent to use your personal information, you have the right to remove it at any time. If you want to remove your consent, please contact firstname.lastname@example.org and tell us which service you’re using so we can deal with your request.
We only use what we need!
Where we can, we’ll only collect and use personal information if we need it to deliver a service or meet a requirement. We don’t sell your personal information to anyone else.
What are your rights in relation to your personal data?
The law gives you a number of rights to control what personal information is used by us and how it is used by us.
You can ask for access to the information we hold on you, and we'd normally expect to share what we record about you with you whenever we assess your needs or provide you with services. However, you also have the right to ask for information we have about you and the services you receive from us.
In responding to your information request, it’s possible that we may withhold:
- Confidential information about other people; or
- Data a professional thinks will cause serious harm to your or someone else’s physical or mental wellbeing; or
- Information that may stop us from preventing or detecting a crime; or
- Information exempt from disclosure
This applies to personal information that is in both paper and electronic records. If you ask us, we’ll also let others see your record (except if one of the points above applies).
If you can’t ask for your records in writing, we’ll make sure there are other ways that you can. If you have any queries about access to your information please contact email@example.com or 0345 678 9000 and ask for Information Governance.
You can ask to change information you think is inaccurate
You should let us know if you disagree with something written on your file. We may not always be able to change or remove that information, but we’ll correct factual inaccuracies and may include your comments in the record to show that you disagree with it.
You can ask to delete information (right to be forgotten)
In some circumstances you can ask for your personal information to be deleted, for example:
- Where your personal information is no longer needed for the reason why it was collected in the first place
- Where you have removed your consent for us to use your information (where there is no other legal reason us to use it)
- Where there is no legal reason for the use of your information
- Where deleting the information is a legal requirement
Where your personal information has been shared with others, we’ll do what we can to make sure those using your personal information comply with your request for erasure.
Please note that we can’t delete your information where:
- We’re required to have it by law or to perform a public task
- It's used for freedom of expression
- It's used for public health purposes
- It's for, scientific or historical research, or statistical purposes where it would make information unusable
- It's necessary for legal claims
You can ask to limit what we use your personal data for
You have the right to ask us to restrict what we use your personal information for where:
- You've identified inaccurate information, and have told us of it
- Where we have no legal reason to use that information but you want us to restrict what we use it for rather than erase the information altogether
When information is restricted it can’t be used other than to securely store the data and with your consent to handle legal claims and protect others, or where it’s for important public interests of the UK. Where restriction of use has been granted, we’ll inform you before we carry on using your personal information.
Where possible we’ll seek to comply with your request, but we may need to hold or use information because we are required to by law.
You can ask to have your information moved to another provider (data portability)
You have the right to ask for your personal information to be given back to you or another service provider of your choice in a commonly used format. This is called data portability. However this only applies if we’re using your personal information with consent (not if we’re required to by law) and if decisions were made by a computer and not a human being. It’s likely that data portability won’t apply to most of the services you receive from the us.
You have the right to prevent automatic decisions being made about you
You can ask to have any computer-made decisions explained to you. You have the right to question decisions made about you by a computer, unless it’s required for any contract you have entered into, required by law, or you’ve consented to it.
You also have the right to object if you're being ‘profiled’. Profiling is where decisions are made about you based on certain things in your personal information, eg your health conditions.
If and when we use your personal information to profile you in order to deliver the most appropriate service to you, you'll be informed.
If you have concerns regarding automated decision making, or profiling, please contact the data protection officer, who’ll be able to advise you about how we're using your information.