Explore key principles and strategies to increase your confidence in navigating difficult conversations, find strategies to strengthen them and identify actions to take.
This course is recommended for staff working in Shropshire Council LA state funded schools (i.e. maintained and academies) who need to prevent and/or intervene in crisis situations and whose Training Needs Analysis has established that they require disengagement and holding skills.
This course is recommended for staff working in health and social care who need to prevent and/or intervene in crisis
situations and whose Training Needs Analysis has established that they require disengagement and holding skills.