About Connect on Demand

What's Connect On Demand?

Connect on Demand is a new flexible way to travel by bus. Unlike a traditional bus service, Connect on Demand doesn’t have a fixed route or follow a timetable. Instead, our buses can travel anywhere between bus stops and designated points within the operating zones, where there's not already a scheduled bus service running. With Connect on Demand you can choose the time you'd like to travel by booking your journey through our easy-to-use Connect on Demand app which is free to download from the Apple and Google Play stores, or over the phone by calling 0345 678 9013 (please note this phone line is only available between 10am and 2pm Monday to Friday, excluding bank holidays).

When you’re ready to travel simply book the bus to pick you up from a bus stop or designated point within the operating zone that is convenient for you. Our smart technology will match your journey with other customers travelling in the same direction so you can be picked up along the way.

You can book journeys ‘on demand’ as required or make an advance booking if you are travelling the next day. If you are making an on demand booking, we estimate that it could take anywhere between five and 60 minutes for the bus to reach your bus stop or designated pick-up point, so please take this into consideration.

When and where does Connect on Demand operate?

Connect on Demand has launched in two areas: zone one will include the villages of Pulverbatch, Longden and Hook-A-Gate, whilst zone two will operate in the Oteley Road and Sutton Farm area. The service is planned to be rolled out to other areas and zones in the very near future. Please see the service zone maps for further details.

You can travel from either zone into the town centre stops: Shrewsbury Bus Station, Shrewsbury Railway Station, The Square and Barker Street as well as Abbey Foregate and the shared stops at Meole Brace Retail Park, Percy Throwers Garden Centre and Medivet Sutton Farm. Additionally, you can travel between any stops within the boundaries of a zone. From July 2024 travel from one zone to another is limited to the previously mentioned shared stops.

Please note that you can't travel between the town centre stops using this service, and will be referred to other local bus services operating between them. 

The service operates in zones one and two from Monday to Saturday, running between 7:30am and 6:30pm, excluding bank holidays. Please be aware that bus stops located on Tilstock Crescent, Sutton Road, Sutton Way, Springfield Way, Mereside, and Pool Rise will be out of service between 9am to 2pm. During these hours, we would advise customers to use the Arriva Midlands 17 local bus.

*Concessionary pass holders will need to call our booking line on 0345 678 9013 to add their concessionary bus pass number and transfer the account so you can travel for free. Lines are open Monday to Friday, 10am to 2pm.