Do it online
Our website has a wide range of information about the services we provide, and a number of ways for you to interact with them directly online. You can use our menu or our search bar to find what you need quickly at any time of day.
Not sure which department you want?
To make a general enquiry use our contact form
Service contact details
- Service
- General enquiries
- Do it online
- Other contact details
- 0345 678 9000
- Service
- Bins and recycling
- Do it online
Recycling and rubbish
When is my bin day?
Where can I report a missed collection?
Order a new bin or container
Order the new bin for recycling plastic, cans and glass- Other contact details
- Service
- Building control
- Do it online
- Other contact details
- Service
- Blue badge
- Do it online
- Other contact details
- 0345 678 9014
- Service
- Business rates
- Do it online
- Other contact details
business.rates@shropshire.gov.uk
0345 678 9002
(opening hours are Monday, Tuesday, Thursday, Friday 8.45am – 5pm and Wednesday 1pm – 5pm)
- Service
- Concerns for a vulnerable adult and Adult Social care
- Do it online
Concerned about someone?
Adult social care
Emergency social work team- Other contact details
- 0345 678 9044
- Service
- Concerns for the welfare of a child/children's social care or early help support
- Do it online
Do you think a child is being harmed or is at risk?
Children's social care and health
Early help
Early years and childcare
Emergency social work team- Other contact details
- 0345 678 9021
- Service
- Council tax
- Do it online
Council tax
View your council tax account online through the CitizenAccess portal- Other contact details
council.tax@shropshire.gov.uk
0345 678 9002 (opening hours are Monday, Tuesday, Thursday 8:45am – 5pm and Wednesday, Friday 1pm – 5pm)
- Service
- Elections and voting
- Do it online
- Other contact details
- 0345 678 9015
- Service
- Housing
- Do it online
Affordable housing
Private sector housing
Private sector rented housing
Housing options and homelessness- Other contact details
affordablehousing@shropshire.gov.uk
privatesectorhousing@shropshire.gov.uk
community.protection@shropshire.gov.uk (private sector rented housing)
housingoptions@shropshire.gov.uk
0345 678 9005
- Service
- Housing benefit
- Do it online
- Other contact details
benefits@shropshire.gov.uk
0345 678 9002 (opening hours are Monday and Thursday 8:45am – 5pm and Tuesday, Wednesday and Friday 1pm – 5pm)
- Service
Parking services, costs, permits, fines
- Do it online
Parking
Car parks and parking costs
Season tickets, waivers and permits
Pay or appeal a parking fine- Other contact details
- 0345 678 9019
- Service
- Planning
- Do it online
- Other contact details
- 0345 678 9004 (Planning)
- Service
- Registrars
- Do it online
- Other contact details
- 0345 678 9016
- Service
- School admissions, free school meals and school transport
- Do it online
- Other contact details
- 0345 678 9008
- Service
Shropshire Homepoint
- Do it online
- Other contact details
0333 321 2200 (Monday - Wednesday 10am - 12pm)
- Service
- Streets, roads and transport
- Do it online
- Other contact details
- 0345 678 9006
(this is also for out of hours service)
- Service
- Welfare Support Team – to apply for help through local welfare provision
- Do it online
- localsupport@shropshire.gov.uk
- Other contact details
Out of hours social care
For the Emergency Duty Team, please call 0345 678 9040.
Normal contact centre opening hours
- Monday: 9am to 3pm
- Tuesday to Friday: 9am to 3pm
Customer service points
Our customer service points give you access to lots of information and advice in one place. Trained staff are on hand to offer helpful and friendly guidance.