This course is for Shropshire Council staff working in Adult Social Care and Housing Options teams only. It is tailored specifically for staff who do not provide direct care.
This course is recommended for staff who work in environments that require safe responses to escalating behaviours, but not restrictive or physical intervention techniques. Participants will learn how to respond to crisis situations with a focus on prevention, using verbal de-escalation skills and strategies where restraint is inappropriate.
Leadership and management training to develop coaching skills of supervisors, team leaders and managers and how to develop successful coaching session with their staff.
This course is recommended for staff working in health and social care who need to prevent and/or intervene in crisis situations and whose Training Needs Analysis has established that they require disengagement skills only (no holding).